Got a question about your Subcultrd order? You’ll find answers to some of our most common questions below.
How long will my order take to dispatch?
Many of our products are made to order. Orders are typically prepared and dispatched within 2–3 working days.
During particularly busy periods this may take a little longer, but we’ll contact you if there is a significant delay.
Is UK delivery free?
Yes. We offer free UK delivery on all orders.
Delivery times are calculated from the date your order is dispatched. Available delivery options and estimated times will be shown at checkout where applicable.
Will I receive tracking information?
Where tracking is available for your chosen delivery service, you’ll receive tracking information once your order has been dispatched.
Do you deliver internationally?
International delivery is available to selected destinations.
Delivery times vary depending on the destination, and international orders may be subject to customs duties, import taxes or other local charges.
What size is Subcultrd wall art?
Our standard framed wall art measures 12 × 16 inches (30 × 40 cm).
You’ll also find the exact dimensions listed on each individual product page.
Are the wall art prints framed?
Our framed wall art is supplied in a black MDF frame made in the UK and arrives ready to hang.
Always check the individual product page to see exactly what is included with the artwork you are ordering.
What are the prints made from?
Our wall art is printed on quality matte paper for a clean, refined finish designed to keep the artwork crisp and detailed.
Individual product pages include any additional information specific to that artwork.
Will the colours look exactly the same as they do on my screen?
We aim to represent our artwork as accurately as possible. However, colours may vary slightly due to individual screen settings and the printing process.
Is the wall art ready to hang?
Our framed wall art arrives ready to hang, so you can display it as soon as it arrives.
What happens if my order arrives damaged?
If your order arrives damaged, please contact us at sales@subcultrd.com with your order number and we’ll look into it for you.
Can I return my order?
We accept eligible returns within 30 days of receiving your order.
Items must be unused, unworn and returned in their original condition. Customers are responsible for return postage unless the item arrives faulty, damaged or incorrect.
We do not charge a restocking fee.
To request a return, contact sales@subcultrd.com with your order number and reason for return.
What if I entered the wrong delivery address?
Please contact us as soon as possible at sales@subcultrd.com.
If your order has already been dispatched, we may not be able to change the delivery address.
Are Subcultrd products made to order?
Many Subcultrd products are made to order. This allows us to create products specifically for each order rather than holding large amounts of unnecessary stock.
You’ll find specific production and dispatch information on each product page.
Where can I find sizing information for clothing?
Please check the individual product page for sizing and product information before ordering. Sizing can vary depending on the garment.
Still need help?
Email us at sales@subcultrd.com and we’ll be happy to help.